Orders are dispatched between Monday – Friday 9.30am – 5.30pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch.

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

We do not offer refunds, but recommend returning your item for a credit note and purchasing your correct size. Feel free to read through our returns policy to initiate a return.

International orders may incur import duties and taxes, these are payable by you, the customer.

If you are unsure whether this is applicable for your destination country, we recommend you contact your local customs office for more information.

Parcels sent that have their customs and duties taxes refused will be returned to sender and refunded less delivery & cost of return to our warehouse.

Yes, these files are fully layered.Yes, we do for most countries, but if you are unsure please contact us at contact@dittaexchange.com and we can let you know.

We aim to process orders super quickly in our warehouse so usually we cannot change orders placed. However, you can contact our friendly customer service team via email or DM and we will try our best to assist you.

If we can’t assist with cancelling or changing your order in time, our returns policy is super easy.

At Ditta Exchange we are happy to offer a 7-day return policy.

To initiate a return please email contact@dittaexchange.com with your order number, product name/colour/size and reason for return and a member of our team will be in contact with a Returns Authorisation number and Returns Form to lodge your return.

Check out our full Returns Policy to see if you are eligible for return.

Successful orders will display a Thank You page with your order number and confirmation immediately after completing your order.

A confirmation email with your order number, invoice and details will also be sent. This should come through within an hour, but sometimes can go to your spam – so please check your junk to make sure if you haven’t received a confirmation.

If you haven’t seen or received either of these, please contact our friendly customer service team via email to check your order status for you.

Sometimes mistakes do happen! In the event you have received the wrong or a faulty item, please contact our team at contact@dittaexchange.com with your order number for further assistance.

Due to the high influx of orders we receive every day, sometimes products can sell out. In the event we are out of stock of your item, we will contact you immediately and issue a full refund.

If only part of your order has sold out, we will offer a partial refund and send the remainder of your order, or a full refund of the entire order if you wish.